be998 Frequently Asked Questions

Creating a be998 account takes under three minutes. Visit be998.io, click the registration link, and fill in your mobile number, preferred username, and a strong password. You will receive a one-time verification code via SMS to confirm your number. Once confirmed, your account is active and you can proceed to identity verification (KYC) before making your first deposit. All new Members must be at least 21 years of age to register.

be998 requires a government-issued photo ID to complete KYC — a National ID card (NID), valid passport, or driving licence are all accepted. You will need to upload a clear photo of the front and back of your chosen document, along with a selfie taken on the day of submission. KYC is reviewed by our compliance team within 24 hours on business days. Completing KYC also unlocks higher withdrawal limits and full access to all promotions.

On the be998 login page, click Forgot Password and enter the mobile number linked to your account. You will receive an SMS with a reset code valid for 10 minutes. Enter the code, set a new password of at least eight characters (including one number and one special character), and confirm. If your registered number is no longer active, contact support at [email protected] with your KYC documents to verify ownership and restore access.

No — be998 strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically and will be suspended, with balances frozen pending review. If you believe a duplicate was created in error (for example, a family member registered from the same IP address), contact our support team immediately to clarify the situation before either account is permanently closed.

To permanently close your account, go to Account > Settings > Close Account or email [email protected] with the subject line "Account Closure Request". Before closure, ensure your balance is withdrawn — any remaining funds will be returned to your verified payment method. If you are closing your account due to gambling concerns rather than a preference change, we encourage you to consider self-exclusion first, which can be reversed after a minimum period, whereas permanent closure cannot.

bKash deposits on be998 are credited instantly in the vast majority of cases. Once you complete the payment on your bKash app or via USSD, be998's system receives the confirmation within seconds and credits your account balance automatically. During periods of peak traffic — such as major BPL or IPL match days — processing may occasionally take up to 5 minutes. If your deposit has not appeared after 15 minutes, contact live chat with your bKash transaction ID (TrxID) and our team will resolve it promptly.

The minimum deposit on be998 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported banks, the minimum is ৳500. For card payments via Visa or Mastercard, the minimum is ৳1,000. There is no maximum single deposit limit enforced at the payment level, though individual daily deposit limits may apply to your account tier.

The minimum withdrawal on be998 is ৳500 for all supported withdrawal channels, including bKash, Nagad, and Rocket. Bank transfer withdrawals require a minimum of ৳1,000. Your account must have completed KYC verification before any withdrawal is processed. Withdrawal requests submitted before KYC approval will be queued and released only after your identity documents are confirmed by our compliance team.

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours of the request being approved. Bank transfer withdrawals take 1–3 business days depending on your bank's processing schedule. All withdrawal requests are reviewed by our finance team before release — this is a standard fraud prevention step. Withdrawals submitted on Bangladeshi public holidays or after 10 PM BST may be processed on the next working day.

be998 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (e.g., bKash or your bank) may apply their own standard transaction charges — these are set by the provider and are outside be998's control. We recommend checking your bKash or Nagad app for any applicable service charges before initiating a transfer. There are no hidden withdrawal fees or processing surcharges applied by be998 at any account tier.

Yes — Nagad is fully supported as a deposit and withdrawal method on be998. It is one of the most popular payment options among our Bangladeshi players due to its wide availability and fast processing times. To deposit via Nagad, select it as your payment method in the deposit section, enter the amount, and follow the on-screen instructions to complete the payment through your Nagad app or via *167#. Nagad deposits are typically credited within seconds under normal conditions.

BPL (Bangladesh Premier League) cricket betting on be998 follows standard T20 match rules. A match must complete a minimum of 10 overs per side for bets to stand; if a match is abandoned before this threshold, all pre-match bets are voided and stakes are returned. In-play bets are settled based on the state of play at the time the market is suspended. For Duckworth-Lewis-Stern (DLS) affected matches, settlements use the official DLS result as declared by the match umpires. Specific market rules are detailed in the be998 Sportsbook Terms section.

be998 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required to access any feature. Simply open be998.io in your mobile browser and the site automatically adapts to your screen size. All functions including live cricket betting, slot games, live casino, deposits, and withdrawals work seamlessly on mobile. A dedicated Android APK download may be available from the official site — check the be998 homepage for the latest download link if offered.

All slot games on be998 use certified Random Number Generator (RNG) technology, independently audited by third-party testing laboratories to ensure provably fair outcomes on every spin. Return to Player (RTP) percentages vary by game title — most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The individual RTP for each game is displayed in the game's information panel. be998 does not alter the RTP settings supplied by licensed game studios.

Yes — be998 offers a full live casino suite powered by Evolution Gaming, Ezugi, and other premium live dealer studios. Available games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, Andar Bahar, Teen Patti, and a variety of game-show style titles. All live tables stream in HD video and are hosted by professional dealers. Live casino games require a stable internet connection; we recommend a minimum 4G or Wi-Fi connection for the best experience from Bangladesh.

If a cricket match is postponed to a later date, pre-match bets placed for the original fixture will generally stand for the rescheduled date if it falls within 48 hours — otherwise all bets are voided and stakes returned. If a match is officially abandoned without a result being declared and the minimum overs threshold has not been met, all bets are voided. For matches where a result is declared via DLS method, bets are settled on the official result. Always check the specific market rules on be998 for the event in question.

be998 offers a welcome bonus to all new Members who complete registration and make their first qualifying deposit. The bonus is credited automatically to your account once the minimum deposit threshold is met — no bonus code is required. Welcome bonus terms, including the percentage match and minimum deposit amount, are displayed on the Promotions page. Bonus funds are separate from your real-money balance and must meet wagering requirements before they can be withdrawn. Always read the full terms on the Promotions page before depositing.

A wagering requirement (also called a playthrough or rollover requirement) means you must place bets totalling a specified multiple of your bonus amount before the bonus converts to withdrawable real money. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawing. Different game types contribute at different rates — slots typically contribute 100%, while live casino table games may contribute 10-20%. The exact contribution rates for be998 bonuses are listed in the individual promotion terms.

Yes — be998 runs regular slot-specific free spin offers tied to new game launches and seasonal events such as Eid, Pohela Boishakh, and IPL season. Cashback promotions are available for higher-tier Members, returning a percentage of net losses over a defined period directly to your account balance, often with low or no wagering requirements. Reload bonuses for existing Members and referral bonuses for players who invite friends are also offered periodically. Check the Promotions page regularly and ensure your marketing preferences are enabled to receive bonus notifications.

be998 uses 256-bit SSL encryption across the entire platform, ensuring that all data transmitted between your device and our servers is protected from interception. Your personal and financial information is stored on secured servers with restricted access and is never sold or shared with third-party advertisers. We support two-factor authentication (2FA) via SMS OTP, which we strongly recommend enabling on your account for an additional layer of login security. For full details on how we handle your data, please review the be998 Privacy Policy.

Responsible gaming tools on be998 are accessible directly from your account dashboard under Account > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits; configure session time limits with optional reality-check pop-ups; activate a time-out of 24 hours to 30 days; or request full self-exclusion for periods ranging from 6 months to permanent closure. Limit reductions take effect immediately. Limit increases are subject to a mandatory 48-hour cooling-off period. Self-exclusion is processed within 24 hours by our team.

The minimum age to register and play on be998 is 21 years. This requirement is enforced through mandatory KYC identity verification — every Member must submit a valid government-issued ID (National ID card, passport, or driving licence) before making a first deposit. If our compliance team determines that an account belongs to a person under 21, the account is immediately closed, all funds are forfeited, and the matter is reported in accordance with our internal child protection policy. If you suspect a minor has accessed be998 using your details, contact us immediately at [email protected].