Player Welfare & Safe Play — 21+ Platform

Responsible Gaming at be998

be998 believes that betting and casino games should always be a source of entertainment — never a source of stress, financial pressure, or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times. We are committed to maintaining a platform where fun, fairness, and player welfare go hand in hand.

21+
Age Minimum
24/7
Support Access
100%
Confidential
Free
All Tools
Our Commitment

Playing Smart Starts Here

At be998, responsible gaming is not a footnote in our terms — it is a founding principle of how we operate. Bangladesh has a passionate community of cricket fans and gaming enthusiasts, and we are proud to serve that community. With that privilege comes the responsibility to make sure that every player on our platform interacts with games and sports betting in a way that is healthy, informed, and within their personal limits.

Gambling is a form of entertainment. Like any form of entertainment, it carries a cost — the stake you place is the price of the experience, not a reliable investment strategy. The outcomes of casino games and sports events are determined by chance and real-world results; no betting system, strategy, or superstition can guarantee a profit over the long run. Understanding this fundamental reality is the first step toward gambling responsibly.

be998 has built a comprehensive set of player protection tools directly into our platform. These tools are free, accessible 24 hours a day, and can be activated immediately from your account dashboard. Whether you want to set a daily deposit cap, take a short cooling-off break, or permanently close your account, our system is designed to support your decision swiftly and without friction. Below you will find a full explanation of every tool, guidance on recognising the early signs of problem gambling, and clear information on how to reach our dedicated support team if you need to talk to someone.

Age Restriction Notice: The be998 platform is strictly for adults aged 21 and above. We use identity verification (KYC) processes to confirm the age of all registered Members. Any account found to belong to a person under 21 years of age will be permanently closed and any associated funds will be forfeited in accordance with our Terms and Conditions. If you believe a minor in your household has accessed our platform, please contact us immediately at [email protected].
Core Principles

The be998 Responsible Gaming Framework

Six pillars that underpin every player protection decision we make at be998.

Age Verification

Every new Member must verify their identity before depositing. We cross-check government-issued ID documents to confirm that all players are 21 or older. No exceptions are made, regardless of deposit amount.

Deposit Limit Controls

Set a daily, weekly, or monthly deposit cap directly in your account settings. Once active, your limit cannot be increased for 48 hours — giving you a built-in cooling-off period before raising your cap.

Session Time Limits

Define the maximum number of hours you want to play in a single session. When your limit is reached, be998 will display a reality-check prompt and, if you have chosen hard limits, end your session automatically.

Time-Out Breaks

Need a short pause? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but all betting, gaming, and deposit functions are suspended until the period expires.

Self-Exclusion

For players who need a longer break, self-exclusion locks your account for a minimum of 6 months. Extended options of 1 year, 2 years, or permanent closure are also available. Self-exclusion takes effect within 24 hours of your request.

Confidential Support

Our trained responsible gaming support agents are available 24/7 via live chat and email. All conversations are treated with complete confidentiality. We do not share support interactions with third parties except as required by law.

How To Use The Tools

Your Player Protection Toolkit

Step-by-step guide to activating every responsible gaming feature available on be998.

1
Setting a Deposit Limit

Log in to your be998 account and navigate to Account > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly. Enter the maximum amount in BDT (e.g., ৳5,000 per day). Click Confirm. Your limit is active immediately. To increase a limit, a mandatory 48-hour waiting period applies. To decrease a limit, the change is instant.

2
Setting a Session Time Limit

Go to Account > Responsible Gaming > Session Limits. Set the number of minutes or hours per session. You can also enable Reality Check notifications — a pop-up reminder displayed at intervals you choose (every 30, 60, or 120 minutes) showing your net gaming balance for the session.

3
Activating a Time-Out

Go to Account > Responsible Gaming > Time-Out. Select your preferred duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm your choice. Your account will be suspended for betting and deposits for the selected period. You may still log in to review your transaction history during a time-out.

4
Requesting Self-Exclusion

Go to Account > Responsible Gaming > Self-Exclusion or contact our support team directly. Choose a period of 6 months, 1 year, 2 years, or permanent. Self-exclusion takes effect within 24 hours. During self-exclusion, you will not receive any promotional emails or bonus notifications from be998. Permanent closure cannot be reversed.

5
Loss Limit Controls

In addition to deposit limits, be998 allows you to set a loss limit — the maximum net loss you are willing to accept in a given period. Once your loss limit is reached, all betting and gaming activity is paused until the limit period resets. Loss limits can be set for daily, weekly, or monthly periods.

6
Wager Limit Controls

Players can also cap the total stake amount per single bet or game round. Wager limits are particularly useful for slots and live casino players who want to prevent high-value single bets during a session. Set your per-round limit under Account > Responsible Gaming > Wager Limits.

Tip: All responsible gaming limits take effect immediately when reduced. If you find you consistently override your own limits by requesting increases, consider activating a time-out or speaking with our support team. Our agents are trained to help — not to judge.
Know the Warning Signs

Is Gambling Still Fun for You?

Gambling should always feel like an enjoyable leisure activity — similar to going to watch a cricket match or playing a mobile game. When it stops feeling that way, it may be time to take stock of your habits. Problem gambling rarely appears overnight. It tends to develop gradually, and the early warning signs can be easy to rationalise away.

The questions and explanations in this accordion are not a clinical diagnostic tool, but they can help you reflect honestly on your relationship with gambling. If several of these descriptions sound familiar, we encourage you to take a break and speak with our support team or one of the external organisations listed further down this page.

Remember: Acknowledging a concern early is a sign of strength, not weakness. be998's support team handles all responsible gaming conversations with complete discretion.

Chasing losses means increasing your bets or playing for longer than planned in an attempt to win back money you have already lost. This is one of the most common and dangerous patterns in problem gambling. The belief that a big win is "just around the corner" after a losing streak is a cognitive distortion — each bet is statistically independent of the last. If you regularly find yourself playing with money you intended to stop with, this is a strong warning sign.

Responsible gambling means only ever using disposable income — money that is left over after rent, bills, food, and other essential expenses have been covered. If you find yourself gambling with funds meant for household necessities, borrowing money to gamble, using savings, or selling possessions to fund your play, these are serious warning signs that require immediate attention.

Online gambling platforms are designed to be immersive and engaging. If you regularly sit down intending to play for 30 minutes and find hours have passed without noticing, this is a signal to use be998's session time limits and reality-check features. Consistent time distortion during gambling sessions can indicate that the activity is taking on a compulsive quality.

Using gambling as a way to cope with stress, anxiety, loneliness, boredom, or depression is a well-documented pathway to problem gambling. When the primary motivation shifts from entertainment to emotional escape, the risk of developing a harmful pattern increases significantly. If you notice that you feel a strong urge to gamble when you are feeling low, we encourage you to speak with a mental health professional as well as our support team.

Secrecy about gambling habits — hiding bank statements, downplaying how much you play, or lying about wins and losses to people close to you — is a significant warning sign. Healthy recreational gambling is something most people feel comfortable mentioning casually to friends or family. When it becomes something you feel you must conceal, this suggests the activity may have moved beyond healthy entertainment.

If you have repeatedly decided to reduce your gambling or stop entirely, and found yourself unable to follow through on that decision despite a genuine intention to do so, this pattern of failed self-regulation is a strong indicator of problem gambling. This is precisely why be998 offers externally enforced tools like self-exclusion — because willpower alone is sometimes not enough, and that is not a personal failing.
Self-Assessment

Reflect on Your Gambling Habits

Review the statements below honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to use our self-exclusion tools or contact our support team.

I have spent more money gambling than I originally planned on multiple occasions.
I have gambled using money set aside for essential expenses such as rent or bills.
I feel restless or irritable when I try to cut back on gambling.
Gambling is often the first thing I think about when I have free time.
I have borrowed money or sold something to fund my gambling.
My gambling has caused tension or conflict in my relationships.
I have lied to family members about how much time or money I spend gambling.
I have tried to stop or cut back on gambling but found it very difficult.
If three or more of these statements apply to you: Please consider activating self-exclusion on your be998 account and reaching out to our support team or an external counselling service. You can contact us at [email protected] at any time — our responsible gaming specialists respond within 24 hours.
What We Pledge to You

be998's Responsible Gaming Commitments

Verify Every Player's Age

We require identity verification from every Member before they can make their first deposit. No player under 21 years of age will be permitted to hold an active account on be998.io.

Enforce All Limit Requests Without Delay

When you request a reduction in any limit — deposit, loss, session, or wager — that change takes effect immediately, with no processing delay and no attempt to persuade you otherwise.

Process Self-Exclusion Within 24 Hours

Self-exclusion requests are treated as the highest priority by our account management team. We aim to process all self-exclusion requests within 24 hours of receipt, and we will also suppress all marketing communications to excluded accounts.

Train Our Support Staff in Problem Gambling

Every be998 customer support agent receives training in recognising the signs of problem gambling and in how to respond to players who raise concerns. Our responsible gaming specialists handle sensitive conversations with empathy and without judgment.

Never Market to Self-Excluded Players

Once a self-exclusion is active, the player's account is removed from all marketing lists. They will not receive promotional emails, bonus notifications, SMS alerts, or any other marketing communication from be998 for the duration of their exclusion period.

Protecting Younger People

Keeping Minors Safe

If you share a computer, tablet, or mobile phone with younger family members, it is important to take steps to ensure they cannot access the be998 platform or any other gambling site. We recommend the following:

  • Always log out of your be998 account when you finish a session — do not use the "remember me" feature on shared devices.
  • Use a strong, unique password for your be998 account and do not write it down where family members can see it.
  • Enable parental control software on shared devices. Reputable filtering tools can block access to gambling sites across all browsers.
  • Talk openly with teenagers in your household about the risks associated with gambling, including the fact that all online betting platforms in Bangladesh require players to be 21 or older.
  • If you suspect that a minor has used your account, contact be998 immediately at [email protected] so that we can investigate and take appropriate action.
Parental Controls: Several free and low-cost software tools are available to help parents restrict access to gambling websites. These can typically be configured to block entire categories of sites, including online casinos and sports betting platforms, across all devices connected to your home network.
Get Help Now

Support Is Always Available

Whether you need to activate a tool, talk through a concern, or simply ask a question about responsible gaming, our team is here around the clock.

Email Support

Send your responsible gaming query or self-exclusion request to [email protected] with the subject line "Responsible Gaming Request". Our team responds within 24 hours, seven days a week, including Eid and public holidays.

Live Chat — 24/7

Our live chat service is available directly on the be998 platform at all hours. For responsible gaming queries, ask the agent to connect you with a Responsible Gaming Specialist. Average response time is under 3 minutes during peak hours.

WhatsApp Support

Reach our support team on WhatsApp at +880 1XXX-XXXXXX. WhatsApp support operates in both English and Bengali. For urgent self-exclusion requests outside of chat hours, WhatsApp is the fastest channel.

Account Dashboard — Self-Service

All responsible gaming tools — deposit limits, loss limits, session limits, wager limits, reality check, time-out, and self-exclusion — are accessible directly from your Account dashboard under the Responsible Gaming tab. No need to contact support unless you prefer to do so.

External Support Organisations

If you feel your gambling habits require professional support beyond what be998 can offer, we encourage you to reach out to qualified counselling services. Speaking to a professional is a positive, courageous step.

  • Kaan Pete Roi — mental health helpline (Bangladesh)
  • National Mental Health Helpline — 16789 (Bangladesh)
  • Gamblers Anonymous — international peer support network
  • GamCare — free counselling and advice (online)
  • BeGambleAware — resources and self-help tools (online)
Play Responsibly

Ready to Enjoy be998 the Right Way?

Now that you are familiar with our responsible gaming tools and commitments, head back to the platform and enjoy cricket betting, slots, and live casino games with full confidence — knowing that be998 has your back every step of the way.

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